ORDER FAQs
What do I need to know before purchasing a firearm online?
Purchasing a firearm online at RockwellArms.com is easy! Please read though our “Guide to Buying Guns Online”
Can I place my order over the phone?
Of course! Our friendly staff is more than happy to answer any questions you may have and assist in placing orders. We can be reached by phone Mon-Fri, 10-6 PST.
How will I know if my order has been processed?
As soon as your order is submitted you will instantly receive a confirmation e-mail outlining the details of your order.
When is payment taken for my order?
Payment is taken at time of order. We strongly believe this keeps our business and customers well protected. For your security we do not keep any credit information on file. By taking payment at time of order your credit information is no longer viewable within your order, yet we are able to properly place your order to insure a timely delivery. However, if at any time you would like to cancel or return your order we are able to credit your card or pay-pal account, subject to our returns policy. We also have a pre-order program that allows customers to order firearms that are currently on back-order. Customers make a non-refundable $25.00 payment, and we place their order with the manufacturer. The $25.00 is subtracted from the total cost when the gun is shipped and full payment is made. Just ask our customer representative to set this up for you.
I want to cancel my order. What do I do?
Not a problem. First step is to contact a representative as soon as possible. Our Terms and Conditions discuss cancellation fees for cancellations.
Orders that are custom built cannot be cancelled after they have been ordered and put into production.
See below for our returns policy for firearms purchases.
WEBSITE FAQs
How do I know this purchase will be a secure transaction?
We go to great lengths to ensure your transactions with Rockwell Arms are secure. To begin with, the site is tested daily by McAfee Secure, which scans the site daily for hacker vulnerabilities. The site is also equipped with 128-bit SSL Security, which is the state-of-the-art technology in website security. We are also registered with the Better Business Bureau. Perhaps most importantly, our e-commerce platform does not store your credit card number. So in the unlikely event we were to get hacked, your credit card information would not be available.
Why do you charge sales tax in Idaho?
Our business is located in Idaho, so we are required by law to collect sales tax for customers who are purchasing in Idaho or who are residents of Idaho.
Do you offer quantity discounts?
We are happy to offer quantity discounts in most cases. Please contact a representative for a free quote.
Do you offer other discounts?
We are happy to offer discounts for people with concealed carry licenses, law enforcement, and military. Please contact a representative for a free quote.
Do you price match?
Usually we do. We work hard to keep our prices as low as possible, and most often you won’t find anything for less. However, if you do find a lower price please contact a representative to see if we can match it. While comparing prices please be sure you include the shipping costs and any taxes. You will often find a lower advertised price which is then marked up with an extreme shipping cost.
What is your Return Policy?
See our Terms and Conditions for return policies.
SHIPPING FAQs
Do you ship outside the continental United States?
Unfortunately, due to a number of complications including shipping cost and manufacturer warranty we do not currently ship outside the 48 contiguous United States. If you live in Alaska or Hawaii, please call one of our customer service representatives, and we can make special arrangements to ship to you. It will likely require an extra charge.
How long will it take for me to receive my items?
Due to the nature of our product offering, and vast selection of brands, it is too difficult to pinpoint a general ship time. Many of our items are custom built per customer specifications. These made to order items, will obviously take longer to arrive then items which are pre-manufactured and ready to ship. On each item we have listed a “Usually Ships In:” time frame which is specific to that particular item. This listing depends on the product. We strongly suggest you check this estimated average ship time. It is located next to the product images under the name and item number. Please note this time frame is from when the order is placed to when it will ship out. You will still need to allow for time in transit, which can vary depending on the item weight and your location.
For firearms, delivery time is meant to refer to delivery to your local FFL. You will need to arrange with your local FFL for a specific time for you to fill out the paperwork and complete the background check, where necessary. There may be state-specific waiting periods, as well, between the time you complete the background check and the time you can take delivery of your firearm.
How will I know when my order ships?
Once your order has shipped, you will receive a shipping confirmation e-mail which will outline the shipping details for each item in your order. This will include the ship date, tracking number, and a link to the carrier's website.
How will I know when my order is to be delivered?
You can track your shipment using the information from your shipping confirmation e-mail.
FREE SHIPPING include?
For accessories, any order over $49.00 ships free.
For firearms, we charge an amount that reflects the amount we pay to shippers. This charge is shown on the product page for each item for your convenience.
What should I do if my order was damaged during shipment?
Our biggest concern is that you are satisfied with your purchase. Please inspect your items upon delivery. In the rare occurrence that your order has been damaged during shipment please note specific damages on the delivery slip with the carrier. Then contact a representative to discuss your options.
